Privacy Policy

This privacy policy describes how Cube Innovations deals with your personal information, and how we protect your privacy.

Your privacy

Our commitment to your privacy

We respect your right to privacy and your right to view and update the personal information we hold about you. We are committed to protecting your privacy when you visit our site or contact us in any way.

We will only deal with your personal information in accordance with the Privacy Act 1993 and this privacy policy.

Your personal information

Collecting your personal information

If you access any of our services (including supporting our campaigns, contacting us with a Consumer Trusted business enquiry or signing up for our newsletters), you will need to provide us with some or all of the following personal information:

• Your name.
• Your email address.
• Your residential or postal address.

Collectively, this is known as your “personal information”.

Using your personal information

We collect and use your personal information to:

• Provide you with the products and services you sign up for.
• Conduct market research surveys: if you opt-in to receive Cube Innovations surveys – such as our satisfaction survey of energy providers – we will contact you by email to invite you to participate.
• Tell you about our new products, services and promotions: for example, if you are opted-in to email marketing communications we may email you to let you know about new content you may be interested in.
• To customise our marketing and advertising.

Disclosing your personal information

We will not sell or rent your personal information to any third party. But we will share your contact information with trusted third parties that work on our behalf to distribute our email or print communications. We also share your contact information with trusted third parties in order to customise our marketing and advertising.

We do not authorise third parties to use or disclose your personal information except for the purpose of providing the service we request from them. We require any third parties to contractually commit to protect the security and confidentiality of your personal information.

We sell survey results to third parties but the results do not contain any personally identifiable or personal information.

Cookies

Cube Innovations uses cookies and web beacons to help us understand how visitors engage with our website. These technologies allow us to:

• Improve our website (for example, identify and promote popular reports); and
• Provide you with more targeted information where appropriate.

Temporary cookies: We use temporary (per-session) cookies to “remember” that a user was on the website. 

Please note: Our temporary cookies must be accepted to login and access www.cube.co.nz.

If your browser is set to notify you when you receive a cookie, you will be prompted to accept the cookie. Please select “Yes”.

Third party cookies and other technologies: We use third party cookies and other technologies for marketing and to gather website analytics. This includes:

• Remarketing: we use third party cookies – such as Google Analytics cookies – to keep track of the reports you’re interested in and remarket them to you when you leave our site (as a result, you may see ads from Cube Innovations when you visit other websites).
• Impression reporting: we use web beacons to estimate the number of users that have viewed and clicked on our advertisements (as a result, we’re able to gauge the success of a campaign).
• Demographics and interest reporting: we use cookies and web beacons to get an overview of our readership broken down by age, gender and interests such as home appliances or technology (as a result, we can provide you with relevant information, services and features and also gauge the popularity of our content).

You can opt out of Google Analytics without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics please visit this page.

You can also ask your browser to delete or block third party cookies: simply search online for “cookies” + the name of your internet browser (for example, “Google Chrome”) for step-by-step instructions.

Contacting you

We may contact you to:

• Clarify details about your membership or digital access.
• Respond to any enquiries you make.
• Provide any information necessary for the operation and security of our site.

If you are a member we may also contact you to advise of changes to our terms and conditions, services or new products or promotions.

Email communications

If you have opted in or been a customer you will receive email marketing communications. You can choose to remove yourself from email marketing communications by following the “unsubscribe” prompt at the bottom of each email.

Links to other websites

Our websites provide links to other websites when we consider you may be interested in the contents of those sites. We do not endorse any third party sites or their content and we have no control over the conduct of the companies or organisations operating those sites.

Before you disclose any personal information to another site, we advise you to check its terms and conditions, including its privacy and security policies.

More information

Complaints

Cube Innovations is committed to dealing quickly and appropriately with any privacy complaints.

If you are concerned this privacy policy may have been breached or your privacy has been compromised, please email us immediately on info@cube.co.nz or call customer services on 0800 422 823.

For more information on privacy see the Privacy Commissioner’s website.

Other information

You can find more information about our policies for protecting your personal information in our terms and conditions and our security policy.